COVID-19 Update
Just like you, we’re concerned about the COVID-19 pandemic, and we are here to support our customers. We’ll continue to provide up-to-date services so you can still function during this rapidly evolving situation and focus on what matters most -- caring for your family’s health and safety.
In response to COVID-19, this is what you can expect from us
RESIDENTIAL SERVICES
COMMERCIAL & INDUSTRIAL
COMMERCIAL & INDUSTRIAL
- We will only offer remote and door pickup/drop off services, and select onsite services.
- Some services such as setting up new/refurbished computers will be done from our vehicle or a cleared room. Since most calls are different, the technician will have an action plan and go over this prior to your appointment.
- All calls are first assessed remotely as a precaution to limit contact.
- If interior access is required, we ask you to refrain from sitting next to your technician, at least 6 feet. Once we are finished setting up we will contact you shortly and establich a remote session to go over any questions you have.
We apologize if this results in longer than usual wait times.
COMMERCIAL & INDUSTRIAL
COMMERCIAL & INDUSTRIAL
COMMERCIAL & INDUSTRIAL
- All calls are first assessed remotely as a precaution to limit contact.
- If interior access is required, we ask you to refrain from sitting, assisting or hovering next to your technician, at least 6 feet. Once we are finished setting up we will contact you shortly and establich a remote session to go over any questions you have.
- Hours for commerical access will typically be near or after normal hours of operation. 24 hour facilities will be scheduled accordingly..
ROADSIDE
COMMERCIAL & INDUSTRIAL
ROADSIDE
- ROADSIDE Onsite CAD repair has been discontinued until June 1, 2020.
- We will still continue to provide remote services to your truck's CAD system or remotely repair from the server. If your CAD is determined to be hardware failure, a replacement will be brought to you.
WEB SERVICES
Maintenance Plan Subscribers
Maintenance Plan Subscribers
Websites, Cloud Services, Social Media & Virtual Classrooms services will resume as normal.
Maintenance Plan Subscribers
Maintenance Plan Subscribers
Maintenance Plan Subscribers
- If interior access is required, we ask you refrain from sitting next to your technician, at least 6 feet. Once we are finished we will contact you shortly and establich a remote session to go over any questions you have.
ONLINE ORDERS
FAYETTE SENIORS CENTER
FAYETTE SENIORS CENTER
All items ordered through PTC TECHS will continue as normal. Some items may experience a short delay due to COVID-19.
FAYETTE SENIORS CENTER
FAYETTE SENIORS CENTER
FAYETTE SENIORS CENTER
All classes scheduled are cancelled until at least June 15, 2020.
AUDITS
FAYETTE SENIORS CENTER
AUDITS
Server audits and equipment replacement, RAID, etc will continue as normal.