COVID-19 Update

• We will offer remote, limited onsite and door pickup/drop off services.

• Some services such as setting up new/refurbished computers will be done from our vehicle or a cleared room. Since most calls are different, the technician will have an action plan and go over this prior to your appointment.

• All calls are first assessed remotely as a precaution to limit contact. 

• If interior access is required, we ask you to refrain from sitting next to your technician, at least 6 feet. Once we are finished setting up we will contact you shortly and establich a remote session to go over any questions you have.

•  We apologize if this results in longer than usual wait times. 

• All calls are first assessed remotely as a precaution to limit contact. 

• If interior access is required, we ask you to refrain from sitting, assisting or hovering next to your technician, at least 6 feet. Once we are finished setting up we will contact you shortly and establich a remote session to go over any questions you have. 

• Hours for commerical access will typically be near or after normal hours of operation. 24 hour facilities will be scheduled accordingly..

• ROADSIDE Onsite CAD repair has been resumed.

• We will still continue to provide remote services to your truck's CAD system or remotely repair from the server. If your CAD is determined to be hardware failure, a replacement will be brought to you.

All items ordered through PTC TECHS will continue as normal. 

All classes scheduled now require a mask to be worn at all times.

Server audits, equipment replacement, RAID, etc will continue as normal.