Privacy Policy for PTC TECHS LLC

Last Updated: [12/29/2024]

PTC TECHS LLC ("we," "us," or "our") operates the website ptctechs.com (the "Site"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information, as well as your rights regarding that information, in compliance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

We collect various types of personal information from you when you interact with our Site or use our services. The categories of information we collect include:

• Personal      Identification Information:

• Name
• Email Address
• Phone Number
• Address

• Service-Related      Information:

• System Type and Specifications
• Service History
• Upcoming Appointments

2. Purpose of Data Collection

We collect your personal information for the following purposes:

• Sale and Service Assistance: To provide you with the services and products you request, including troubleshooting and technical support.
• Scheduling: To schedule appointments for service and support.
• Collection and Invoicing: To process payments, manage invoices, and collect payments for services rendered.

3. Legal Basis for Processing Personal Data (GDPR)

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the information we collect and the context in which we collect it. We may process your personal data because:

• We need to perform a contract with you.
• You have given us permission to do so.
• The processing is in our legitimate interests and is not overridden by your rights.
• To comply with the law.

4. Your Rights Under GDPR

If you are a resident of the EEA, you have the following data protection rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under      certain conditions.
• The Right to Withdraw Consent: If we are relying on your consent to process your personal  data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

5. Your Rights Under CCPA

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• The Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you.
• The Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
• The Right to Opt-Out: You have the right to opt-out of the sale of your personal information.
• The Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, please contact us using the contact information provided below.

6. Sharing Your Information

We may share your personal information with third-party service providers to facilitate our services, including:

• SyncroMSP: For service management and scheduling.
• Quickbooks Payments: For payment processing and invoicing.
• Zelle: For payment processing and invoicing.
• Wells Fargo: For payment processing and invoicing.

These third parties are obligated to protect your information and only use it for the purposes for which we disclose it to them.

We do not sell your personal information to third parties for monetary or other valuable consideration.

7. Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. International Data Transfers

Currently, PTC TECHS LLC has halted all services internationally. Current Clients - If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal information, to the United States and process it there. The data protection and privacy laws in the United States may not be equivalent to those in your jurisdiction. By providing your information, you consent to the transfer of your information to the United States.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By Email: lcollins@ptctechs.com
• By Phone: 770.599.7009
• By Mail: PTC TECHS LLC, 1175 Roscoe Rd, Newnan, Georgia 30263

Your privacy is important to us, and we are committed to protecting your personal information. Thank you for trusting PTC TECHS LLC with your data.